Return Policy.
At IMG Outdoors, we strive to ensure you are completely satisfied with your purchase. If you are not fully happy with your order, our return policy outlines the steps and conditions for returning or exchanging products.
Returns & Exchanges
Eligibility: Products must be returned within 30 days of delivery.
Condition: Items must be unused, unwashed, and in their original packaging.
Proof of Purchase: A valid order number or receipt is required for all returns.
Exclusions: Custom or private label orders may not be eligible for return, unless defective.
If you would like to exchange an item for a different size, color, or style, please contact us at info@imgoutdoors.com for instructions. Exchanges are subject to product availability.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery with photos and a description of the issue. We will provide instructions for a replacement or full refund at no additional cost.
If you would like to exchange a defective or damaged item, please contact us at info@imgoutdoors.com for instructions. Exchanges are subject to product availability.
Refunds
Refunds will be issued to the original payment method once the returned item is received and inspected.
Please allow 7–10 business days for the refund to process.
Shipping charges are non-refundable, except for defective or incorrect items.
If you would like a refund, please contact us at info@imgoutdoors.com for instructions. Exchanges are subject to product availability.